Terms of service

This website is operated by Novavoom. By using our website or placing an order, you agree to these Terms of Service.

Products

We try to make sure all product descriptions, images, prices and information are accurate. Product colours may appear slightly different depending on your screen or device.

Prices and product availability may change at any time.

Orders

After you place an order, you will receive an order confirmation email.

We may cancel or refuse an order if there is a problem with payment, stock availability, delivery details, suspected fraud, or incorrect product information.

If your order is cancelled after payment, you will receive a refund to your original payment method.

Payment

We accept the payment methods shown at checkout, including card payments, PayPal, Shop Pay, Google Pay and other available payment options.

Your order will only be processed after payment has been authorised.

Shipping

We offer Free Tracked Shipping on all orders.

For full delivery times and details, please see our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

If your item arrives faulty, damaged or incorrect, please contact us at shopnovavoom@gmail.com with your order number and photos or videos of the issue.

Personal Information

Your personal information is handled according to our Privacy Policy.

Changes to These Terms

We may update these Terms of Service at any time. Any updates will be posted on this page.

Contact

For questions about these Terms of Service, contact us at:

shopnovavoom@gmail.com